Tuesday, March 20, 2012

Complaints

Great article at USNI on dealing with complaints

http://blog.usni.org/2012/03/18/and-thats-just-the-way-i-like-it/

I do like this part:

(Personal leadership failure #254 that deployment = make decisions that make you “feel better” and leave your men feeling worse.)

As much as it may suck sometimes, and as much as you sometimes have little control over the prevailing circumstance, always make the time to hear your people out. Even if it is simply getting something off their chest and just complaining with no ability to fix anything, in the end it's better to hear and acknowledge the complaint than try to shove it under a rug.

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